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Frequently Asked Questions

I would like to speak with someone about your services and obtain a quote, what is the best form of communication?
You can contact our team via email at info@thesweetlifesydney.com.au

What information do I need to provide to obtain a quote?
As a starting point, we suggest providing the below information:

  • Date of your event
  • Location details of your event (venue or residential) including access details
  • Start and finish times of your event, including bump in and bump out times
  • Colour palette or theme
  • Inspirational photos

Our team will confirm our availability and provide an itemised quote. If you are happy to proceed, an invoice will be provided which will include payment details.

How long will it take to receive a response from you?
We will aim to respond to your initial enquiry within 24 hours. If you send your enquiry on a weekend, please be mindful that we are working our magic on events that have been scheduled.

If your enquiry involves a product or service from a third party supplier, please be patient as we reach out to our preferred suppliers.

What area do you service?
We service the following areas:

  • Sydney
  • Southern Highlands
  • Illawarra
  • South Coast
  • Central Coast
  • Hunter Region

How soon should I contact The Sweet Life about my upcoming event?
We suggest contacting our team as soon as possible. This ensures that our team has:

  • Availability for your event date
  • Sufficient time to engage preferred third party suppliers if applicable
  • Provide viable options that work within your allocated budget

Your event is only secured once a deposit is made. The Sweet Life will not hold a date for you without a deposit.

Does The Sweet Life have set packages?
All of our quotes are individually prepared and customised based on our clients’ brief.

I need to make a change to my upcoming event. What do I do?
We would suggest contacting our team as soon as possible. We will try our best to accommodate any changes that need to be made to your existing booking.

Does The Sweet Life offer DIY/DRY hire of props?
The short answer is no. Props are available for hire as part of our event planning, coordination and styling service.

Can I place an order for desserts or a balloon garland without including any other services offered by The Sweet Life?
No again. All of our services are available when your event is planned, coordinated and styled holistically by our team, and incorporates the use of our preferred third party suppliers where applicable.