The Etiquette Advantage in Business, Third Edition: Personal Skills for Professional Success

Completely revised and updated, the third edition of the Posts’ The Etiquette Advantage in Business is the ultimate business etiquette guide professionals need to navigate everyday and unusual situations in the office―the key to professional and personal success.Today, more than ever, good workplace manners mean good business. The Etiquette Advantage in Business offers proven, essential advice on everything from workplace conflict resolution with ease and grace to building productive professional relationships with colleagues at all levels; from successfully networking to winning clients and closing deals. It also offers up-to-date guidance on pressing issues, including ethics, harassment in the workplace, privacy, e-mail and social media dos and don’ts, and knowing how and when to take responsibility for mistakes.Written for professionals from diverse backgrounds and fields, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining, written communication, appropriate business attire for any occasion, conventions and trade shows, job searches and interviews, gift-giving, overseas travel, and more.This essential resource provides the critical tools for building solid, productive relationships and meeting the challenges of the work world with confidence and poise:Masterful Communication: Build stronger professional relationships with proven, essential advice on resolving conflicts, successfully networking, winning clients, and closing deals with ease and grace.Career Development: Get ahead and stay there with timeless advice on job searches and interviews, business entertaining, appropriate attire for any occasion, and navigating office politics.Modern Workplace Challenges: Stay current with up-to-date guidance on today’s most pressing issues, including harassment in the workplace, privacy, and knowing when to take responsibility for mistakes.Digital Etiquette: Skillfully express yourself in electronic form with detailed dos and don’ts for email, social media, smartphones, and telecommuting. Read more