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Terms and Conditions

Please take a moment to read through and understand our Terms and Conditions.

By paying a deposit, you consent that you have read, understood and agree to the Terms and Conditions as detailed below. 

For the purposes of the Terms and Conditions, the following title will be defined:

The Sweet Life: Also known as The Sweet Life Sydney

Client: Individual or business who engages the services of The Sweet Life (payment of the 25% deposit and remaining balance is made to The Sweet Life, or otherwise directed by The Sweet Life). Also referred to ‘You’ in the below

Quotation

All quotations provided are based on the availability of The Sweet Life and valid for 7 days. The GST component (10%) is added to the cost and visible on the invoice.

Booking

To secure your booking, a 25% deposit is required to be paid. The deposit is non-refundable.

The remaining balance is to be finalised 14 days prior to your event.

Payment instructions are detailed on the quotation and invoice provided to you.

Cancellations

Written correspondence is to be sent via email to info@thesweetlifesydney.com.au, advising that your event is to be cancelled.

Cancelling your event prior to finalising the remaining balance

The 25% deposit is non-refundable.

Where subsequent payments have been paid (in addition to the 25% deposit), the refund amount will be the total cost as per the most recent invoice, less the 25% deposit.

Cancelling your event after the remaining balance has been finalised

Refunds are not provided under any circumstances. The Sweet Life reserves the
right to allocate any payments you have made to cover any financial loss, including the loss of income that The Sweet Life has forfeited (by advising other potential clients that The Sweet Life is not available).

Non payment of remaining balance

Should the remaining balance not be received (and cleared in our nominated bank account) 14 days prior to your event, The Sweet Life has the right to cancel your booking. The 25% deposit is non-refundable. Any subsequent payments made via a payment arrangement will not be refunded.

Force Majeure 

Where the obligations of The Sweet Life are prevented, impacted or delayed by any circumstance/s that are beyond the reasonable control of The Sweet Life, and can include (but not limited to) Acts of God, abnormal weather conditions, war and strikes, embargoes, refusals to grant licenses, victim of crime, sudden illness, injury etc, The Sweet Life can cancel their product and servicing offering for your event.

Liability will be limited to a full refund of any monies paid only.

Rescheduling of Event

Written correspondence is to be sent via email to info@thesweetlifesydney.com.au, advising that your event is to be rescheduled.

The Sweet Life will work with you to try and accommodate your new date. Your deposit, along with any subsequent payments made will be transferred to the new date with no additional fees charged.

If your new date is on or around a public holiday, Mothers Day, Valentines Day etc, prices for our services and any third-party suppliers (where your booking includes any products or services from third-party suppliers) may be subject to increase.

If our team is fully-booked for, or unable to accommodate your new date, you agree that your booking will be cancelled and will be subject to the Terms and Conditions outlined under ‘Cancellations’.

Clients’ Responsibility

It is  your responsibility to ensure:

  • the venue is informed that The Sweet Life will be setting up for your event,
  • access details to the residence/venue (including a floor plan where applicable) are provided to The Sweet Life,
  • bump-in and bump-out times are discussed and agreed to by The Sweet Life,
  • the allocated space for the setup meets the minimum requirement as discussed with The Sweet Life, and is available on the day of setup,
  • there is a person at the residence/venue at the scheduled bump-in time. If the bump-in time is delayed and The Sweet Life cannot access the residence/venue at the agreed time (including but not limited to a persons’ lateness, temporary obstructions within the allocated space, a previous event running overtime etc), The Sweet Life does not take responsibility for the delay in completing your setup. The setup completion may run into the start time of your event,
  • that your event concludes at the agreed finish time. Should your event run past the agreed finish time, The Sweet Life has the right to charge you additional fees to compensate our time, and
  • if the event concludes earlier than the agreed finish time, you are to contact The Sweet Life on 0411 989 890 at your earliest convenience. You, your guests and venue staff are not permitted to remove items or disassemble the display.

Cake/Desserts

The cake is coordinated by The Sweet Life through one of our affiliated suppliers.

Desserts available from The Sweet Life menu (and included in your booking) will be included in the display only. 

The Sweet Life does not take responsibility for cakes and desserts that may soften or melt, particularly in warmer conditions, due to lack of air-conditioning or exposure to the sun for example.

If you and your guests suffer from allergies, intolerances or are prone to reactions from specific ingredients, we suggest that you do not consume the cake or desserts. Cakes or desserts without nuts (or particular ingredients) can contain traces of nuts (or other ingredients). The Sweet Life does not take responsibility for persons who may fall ill, suffer from allergies, or have a reaction after consumption of the cake or desserts.

Prop Hire Items by The Sweet Life

All prop hire items provided by The Sweet life will always be deemed the property of The Sweet Life.

All prop hire items are provided to you on the basis of reasonable use.

Once The Sweet Life has setup the prop hire items, you assume all responsibility of the prop hire items until such time, that the prop hire items have been collected by The Sweet Life. The Sweet Life does not take responsibility for any injury that may occur to any person/s over the hire period or thereafter, as a result of any prop hire items provided by The Sweet Life.

You, your guests and venue staff are not permitted to move, rearrange or remove any prop hire items included in the display. All damage/s sustained in the process of moving, rearranging or removing the prop hire items will be paid for by you at an amount determined and advised by The Sweet Life. If the damage/s sustained is unrepairable, the damaged item/s will need to be replaced. The replacement cost/s will be determined by The Sweet Life and paid to The Sweet Life based on the current market prices and availability of the items on the market. Should no equal product be found by The Sweet Life, you agree to reimburse The Sweet Life the cost as advised by The Sweet Life. All costs are to be paid by the client in full (no payment arrangements) via bank transfer within 48 hours. Failure to do so will result in legal action.

Should any prop hire items be lost, stolen, damaged or destroyed whilst in your possession, it is your responsibility to notify The Sweet Life immediately. The Sweet Life will reconcile all prop hire items to ensure all prop hire items are accounted for. You agree to pay for all prop hire items lost, stolen, damaged, destroyed or not returned to The Sweet Life.  All costs will be determined by The Sweet Life and paid to The Sweet Life based on the current market prices and availability of the items on the market. Should no equal product be found by The Sweet Life, you agree to reimburse The Sweet Life the cost as advised by The Sweet Life. All costs are to be paid by you in full (no payment arrangements) via bank transfer within 48 hours. Failure to do so will result in legal action.

You, your guests and venue staff are not to clean any of the prop hire items, as any damage sustained to the items due to cleaning will be your responsibility. All damage/s sustained will be paid for by you at an amount determined and advised by The Sweet Life. If the damage/s sustained is unrepairable, the damaged item/s will need to be replaced. The replacement cost/s will be determined by The Sweet Life and paid to The Sweet Life based on the current market prices and availability of the items on the market. Should no equal product be found by The Sweet Life, you agree to reimburse The Sweet Life the cost as advised by The Sweet Life. All costs are to be paid by the client in full (no payment arrangements) via bank transfer within 48 hours. Failure to do so will result in legal action.

Prop Hire Items by Third-Party Suppliers

Once The Sweet Life has setup your event, you assume all responsibility of the prop hire items provided by third-party supplier/s until such time, that all items have been disassembled and have been collected by The Sweet Life and/or third-party suppliers. The Sweet Life and affiliated third-party supplier/s are not responsible for any injury that may occur to persons over the hire period or thereafter, as a result of any prop hire items provided by third-party suppliers.

You, your guests and venue staff are not permitted to move, rearrange or remove any prop hire items included in the display. All damage/s sustained in the process of moving, rearranging or removing the prop hire items will be paid for by you at an amount determined by the third-party supplier/s and advised by The Sweet Life. If the damage/s sustained is unrepairable, the damaged item/s will need to be replaced. The replacement cost/s will be determined by the third-party supplier/s and advised by The Sweet Life. The cost will be paid to the third-party supplier/s based on the current market prices and availability of the items on the market. Should no equal product be found by the third-party supplier/s, you agree to reimburse the third-party supplier/s the cost as advised by The Sweet Life. All costs are to be paid by the client in full (no payment arrangements) via bank transfer within 48 hours. Failure to do so will result in legal action.

Should any prop hire items be lost, stolen, damaged or destroyed whilst in your possession, it is your responsibility to notify The Sweet Life immediately. You agree to pay for all prop hire items lost, stolen, damaged, destroyed or not returned to The Sweet Life and/or third-party supplier/s. All costs will be determined by the third-party supplier/s and advised by The Sweet Life. The cost will be paid to the third-party supplier/s based on the current market prices and availability of the items on the market. Should no equal product be found by the third-party supplier/s, you agree to reimburse the third-party supplier/s the cost as advised by The Sweet Life. All costs are to be paid by the client in full (no payment arrangements) via bank transfer within 48 hours. Failure to do so will result in legal action.

You, your guests and venue staff are not to clean any of the prop hire items, as any damage sustained to the items due to cleaning will be your responsibility. All damage/s sustained will be paid for by you at an amount determined by the third-party supplier/s and advised by The Sweet Life. If the damage/s sustained is unrepairable, the damaged item/s will need to be replaced. The replacement cost/s will be determined by the third-party supplier/s and advised by The Sweet Life. The cost will be paid to the third-party supplier/s based on the current market prices and availability of the items on the market. Should no equal product be found by the third-party supplier/s, you agree to reimburse the third-party supplier/s the cost as advised by The Sweet Life. All costs are to be paid by the client in full (no payment arrangements) via bank transfer within 48 hours. Failure to do so will result in legal action.

Products and Services provided by The Sweet Life or Third Party Suppliers

The Sweet Life and affiliated third-party suppliers do not take responsibility for any change that may occur to balloons or florals as a result of environmental factors and positioning of items. The longevity of items can be decreased due to these factors and may include oxidisation of balloon colours and dehydration of florals.

Availability of Items/Colours

Availability of items is determined by market demand and supply. Whilst we endeavor to provide, produce or supply certain items and colours (for example with balloons, florals and signage) we cannot guarantee that a specific item or colour will be available for your event. In the event that a particular item or colour is not available, we will provide the closest option available or an alternate solution (at the discretion of The Sweet Life).

Additional Requests and Last-minute Changes

Any item/s and/or work/s that is not included in the original quotation/invoice will need to be agreed upon by The Sweet Life and will incur additional fees.

If you change the complete concept or remove particular items that have already been paid for (deposit or in full) and/or sourced/received by The Sweet Life, the monies paid for these items will not be redirected or refunded unless changes can be made with our third-party suppliers.

Photography

The Sweet Life has the right to display any photograph taken by our team or your event photographer to promote our business through our website, social media platforms and general marketing/advertising.

Privacy

We respect your privacy. Maintaining the privacy of your information is of paramount importance to our team as it helps foster confidence, goodwill and stronger relationships with our clients. Your personal details, along with any information relating to your upcoming event will not be shared without your consent, unless The Sweet Life needs to discuss your event with any third-party supplier/s.